At RadioPlusMusics.com, we are committed to ensuring your satisfaction with our music production services and digital products. If you are not fully satisfied with your purchase, this Refund & Returns Policy outlines the conditions and procedures for returns, exchanges, and refunds.
- 2. Eligibility for Returns
You may request a return under the following conditions:
- The product or service is unused or uncustomized, in original packaging, and in resalable condition.
- You contact us within 7 days of receiving the product or service.
- Proof of purchase (order number or invoice) is provided.
Note: Certain services (such as custom music production or songwriting) cannot be refunded once work has commenced. Digital products, including downloadable music tracks, are also non-refundable once purchased and accessed.
To initiate a return:
- Contact us at contact@radioplusmusics.com within 7 days of delivery.
- Provide your order number, product or service name, and the reason for return.
- Once approved, we will send you detailed return instructions.
- Return the product in original packaging, including all accessories, manuals, and parts (if applicable).
- 4. Refunds
Once we receive and inspect the returned product or service:
- We will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable, unless the return is due to a defective or incorrect product or service.
- 5. Exchanges
- You may request an exchange for a different product or service, subject to availability.
- You will be responsible for any price difference between the original and exchanged product or service.
- 6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, contact us immediately at contact@radioplusmusics.com with photos of the issue.
- We will provide either a replacement or full refund, including any applicable shipping charges.
- 7. Shipping for Returns
- Customers are generally responsible for return shipping costs unless the product is defective or was sent incorrectly.
We recommend using trackable shipping methods, as RadioPlusMusics.com is not responsible for items lost in transit.